Shipping Policy – ClubeFashion
This Shipping Policy outlines the delivery times, costs, destinations, responsibilities, and logistics procedures applicable to orders placed through www.clubefashion.com.
By placing an order, the customer agrees to the terms set out below.
1. Delivery Areas
We ship to the following destinations:
Europe: including mainland Portugal, islands, Spain, France, Germany, Belgium, Luxembourg, among others
United States of America
South America: including Brazil, Argentina, Chile, Colombia, Uruguay, among others
Shipping to remote locations or regions subject to customs restrictions may involve longer delivery times or shipping limitations.
2. Carriers
Orders are shipped using trusted logistics partners, including:
Correos
DPD
TNB Logística
The selected carrier depends on destination, product type, parcel weight, and logistical availability.
3. Processing and Dispatch Times
Orders are processed on business days (Monday to Friday).
Average preparation and dispatch time is 24 to 72 business hours following payment confirmation.
During peak periods (e.g. sales, promotions, public holidays), dispatch times may be extende
4. Estimated Delivery Times
Portugal and Spain: 2 to 5 business days
Other European countries: 3 to 8 business days
United States: 5 to 12 business days
South America: 6 to 15 business days
These are estimated timeframes and may vary depending on destination, product type, customs processes or external conditions (e.g. strikes, weather, holidays).
5. Shipping Costs
Shipping costs are automatically calculated at checkout, based on destination country, parcel weight, and volume.
Free shipping promotions may apply to orders above a specified value.
Customs duties, import taxes or local fees are the sole responsibility of the customer.
6. Order Tracking
Once dispatched, the customer will receive an email with a tracking number provided by the carrier. The order status can be monitored directly on the carrier’s website.
7. Failed Deliveries
Customers are responsible for:
Providing a complete and accurate delivery address;
Ensuring that someone is available to receive the parcel.
In case of failed delivery due to absence or incorrect address:
A new delivery attempt may be scheduled;
Or the parcel may be returned to the sender.
Re-delivery costs may apply and are the responsibility of the customer.
8. Orders with Multiple Items
Orders containing products with different dispatch timelines may be shipped in separate packages, at no additional cost to the customer.
9. Delays and Force Majeure
In exceptional cases, such as:
Strikes
Pandemics
Natural disasters
Customs delays
delivery times may be extended. ClubeFashion will inform the customer wherever possible.
10. Undelivered, Damaged or Incomplete Orders
If your order:
Has not arrived within the estimated timeframe
Arrives damaged or contains incorrect items
Is incomplete
Please contact our customer support team within 7 business days of the estimated delivery date:
📧 [email protected]
11. International Responsibilities
Once handed over to the carrier, shipping responsibility transfers to the logistics provider.
ClubeFashion is only liable for loss or damage confirmed by the carrier's inspection.
The customer is responsible for understanding and complying with local import regulations.
12. Contact
For more information on shipping, delivery times or post-sale support, please contact:
ClubeFashion – Circunland, Lda
📍 Avenida Paul Harris, nº1, Edifício D
2710-274 Mem Martins, Sintra – Portugal
📧 Email: [email protected]
Last updated: 1 July 2025