Help Center

Clubefashion is the largest online outlet operating in Portugal. Every day we launch campaigns for Fashion, Beauty, Technology, and Home products with great discounts, between 30% and 80%, at incredibly low prices. These flash sales campaigns last from 1 to 7 days. Additionally, Clubefashion also operates on a Marketplace model, where numerous brands and stores make their stock available at super competitive prices, selling them through the Clubefashion platform. Whether in flash sales campaigns or its Marketplace, Clubefashion is the best platform for customers to buy premium brand products at the best market price.

Clubefashion negotiates directly with partner distributors and manufacturers who intend to clear their excess stocks, thus ensuring exclusive and advantageous offers.

Our business model is based on the sale of outlet items, previous collections of major brands, and unique online offers from large suppliers. Our commitment is to secure the best deals and prices in various outlet market segments. In most campaigns, we do not maintain physical stock, which allows us to offer the best outlet prices, thanks to exclusive commercial agreements. Each campaign has an estimated delivery date, communicated to the customer before the purchase is finalized.

Yes. All items sold at Clubefashion are original and authentic, exactly the same as those you would find in an official store. We work exclusively with authorized suppliers who ensure legal compliance and product authenticity within the European Economic Area. These partners ensure they are duly licensed to manufacture, represent, or market the brands in question. NOTE: In the international perfume market, small packaging differences are normal and result from manufacturing updates, production in different factories, or distribution to various markets. Thus, the packaging you receive may not be exactly the same as the national retail one, but the perfume is always 100% original and maintains its quality and formulation intact.

A Clubefashion campaign consists of a set of products that are made available for sale for a limited period with great discounts. The campaigns last for 1 day and 7 days.

To create an account on Clubefashion, go to the official website and click on 'Account' in the upper right corner. Select 'Register' and fill in the requested fields with your personal information. After registration, you can access your account and start shopping. We remind you that you should provide a valid email to receive all our communications.

If you have forgotten your password, click on "Account" and then "Recover Password". Enter your registered email address and follow the instructions sent to reset your password.

To update your account information, log in, select the 'Account' button in the top right corner, and access the 'Personal Data' section. You can edit your personal information, such as name, address, and contact details.

Clubefashion also operates in the Marketplace model. This means that some of the products for sale on Clubefashion are made available and sold directly by the partner sellers of Clubefashion. In these cases, the site clearly and unequivocally identifies that the product in question is sold by a third-party entity. Although the financial transaction occurs in the Clubefashion website environment, the purchase is made directly from the partner, who will also be responsible for sending the product to the customer. The Marketplace allows Clubefashion to offer a much wider and more varied range of products at competitive prices to its vast network of customers.

If the customer buys a product sold by Clubefashion, the product will be delivered and invoiced by Clubefashion. If the customer buys a product through the Marketplace, the purchase is made to the partner seller, who is responsible for the shipping and invoicing. Products sold by the Marketplace clearly and unequivocally identify who the partner seller is that is selling the product. Clubefashion will only intervene in mediating any issues that may arise in after-sales service if necessary. The entire process of purchasing, shipping, delivery, or refund of Marketplace orders is solely the responsibility of the partner in question.

If you are not satisfied with the product or service, you can contact Clubefashion's Customer Support to resolve the situation. Depending on the case, you may be eligible for a return, exchange, or refund, according to each company's policies. All contacts related to Marketplace products should be sent to the email [email protected] Your return request will always be forwarded to the Marketplace store responsible for the item. You may receive return instructions directly from the seller or through our Customer Support. The conditions for return, addresses, deadlines, or any issue related to this topic are the sole responsibility of the seller. We remind you that Clubefashion acts only as an intermediary in the process. In this regard, we do not accept returns of Marketplace items at our facilities.

By registering on Clubefashion, you authorize the sending of Clubefashion emails to your account. You will receive daily communications with the new campaigns. By authorizing these communications, you are ensuring that you will never miss any special campaigns and amazing discounts on premium brands and products.

When you sign up for Clubefashion, by default, the option 'Be the trendiest (receive all Clubefashion emails)' is selected. You can change this option and select 'Receive Once per Day' or 'Receive Once per Week'. These options are available within the 'Preferences' section when you select the 'Account' button, available in the upper right corner. After selecting the desired option, you must save.

Any customer over 18 years old can place orders on Clubefashion, whether for products sold directly by Clubefashion or products sold by other sellers through the Marketplace.

In the case of items purchased directly from Clubefashion, after payment confirmation, the Clubefashion logistics team will process the order: · If the product is in stock, it will be marked as 'immediate dispatch' and the order will be shipped within a maximum of 24 hours (working days). · If the product does not indicate immediate dispatch, it will be ordered from the supplier and subsequently shipped to the customer by the deadline indicated on the product page and in the order confirmation. Clubefashion makes every effort to shorten these deadlines as much as possible, but it is subject to the logistical capacity of its partners and suppliers. Please note that the order will only be shipped when all items in the customer's cart are available in the warehouse. For example, if a customer buys a product with immediate dispatch along with another product that is not in stock, the joint order will only be shipped when the missing product is received in the warehouse. If the customer wants separate shipments, they must create separate orders (separate carts). In the case of Marketplace orders, after payment of the order, the partner seller has 72 hours to accept or reject the order. During this period, you will always receive an email confirming or canceling the request. If the order is not accepted by the seller, you will receive an email with this information and your refund will be issued to the same initial payment method. If the order is confirmed, the partner seller is responsible for dispatching the product and delivering it within the maximum time frame indicated on the respective product page on the site. In the case of orders with both Clubefashion and Marketplace items, you should consider the above guidelines according to the nature of the items in question. The order may be the same, but shipping and delivery may differ. Each type of item has its own shipping costs and delivery methods, which should be considered at the time of purchase. We remind you that all Clubefashion items are shipped by us and Marketplace items by partner sellers.

No. The items can only be purchased on the days when the campaign is active.

Yes. You can add items from various campaigns to your shopping cart.

Clubefashion offers the main payment methods used in Portugal, namely: · Credit card (Visa, Mastercard) · Multibanco, through the Service Payment option (available at ATMs or via homebanking) · MB Way · Unicre's MBNet, with generation of temporary credit cards · Klarna, which allows installment payments It is also possible to use Clubefashion credits, if you have balance available in your account. The credits are automatically deducted at checkout. If the total credit amount is not fully used in the same order, the remaining balance will remain available for future purchases, until it is fully used.

Klarna is a payment method that allows you to pay for your purchases in interest-free installments. Learn more at https://www.clubefashion.com/klarna. To complete your order through this payment method, your order must have a minimum value of €60.

Yes. Clubefashion is an e-commerce in operation since 2006 and processes all payments through recognized partners specialized in secure electronic payment solutions. At no time is there direct access to our clients' payment data — only confirmation of the transaction made. Our site is protected by SSL (Secure Socket Layer) certification, ensuring safe and trustworthy navigation, in accordance with the standards required for e-commerce platforms. Partners: SIBS - for Visa, Mastercard and MBNet, Multibanco and Mbway payments. Adyen - for Visa, Mastercard and MBNet payments. Klarna – for Klarna payments. At Clubefashion the purchasing process is convenient, innovative and completely safe.

No. At the moment, we do not offer the possibility of cash on delivery.

The estimated delivery time is always indicated on the product page (before purchase), during the checkout process, and in your order history. Each product may have a different delivery time, and in the case of orders with multiple items, the final delivery date will correspond to the longest deadline among the items included. Products identified with the "immediate dispatch" seal or 72-hour campaigns are in stock at Clubefashion's warehouse and are dispatched within 24 hours (business days). Note: The 72-hour delivery campaigns also include immediate dispatch for the Islands and international addresses; however, delivery will be made according to the timeframes practiced by the carriers in those destinations, so we cannot guarantee the 72 hours. Products sold by Clubefashion in campaigns that are not available in stock have variable delivery times. The delivery deadline is visible on the respective product page and is then confirmed in the cart detail and checkout process. Typically, the delivery time for Clubefashion campaigns is about 15 days in mainland Portugal, unless otherwise indicated. Shipping to the Azores and Madeira islands (São Miguel and Funchal) adds transit time between 8 to 15 days. Marketplace products have specific delivery times by each partner seller and are identified on the respective product page. In case of doubt regarding your Marketplace order delivery date, contact [email protected]

Clubefashion deliveries can be made in one of two alternative options: · Home delivery (or another address indicated by the customer): The carrier will deliver to the address indicated by the customer. Whenever possible, the customer receives an SMS with the expected delivery time and will be contacted by the courier (if necessary). Note: during peak delivery times, 1 or 2 delivery attempts are made at the address in question. If delivery is not successful, the order may be placed at a pick-up point (near the initial address) for collection, at no additional cost to the customer. · Pick-up at a drop-off point offered by Clubefashion's transportation partners: you have 5 days to collect your order. If you choose delivery to a DPD locker, you have 48 hours (after receiving the notification of the available order). The sending of SMS and notification of order availability is the responsibility of the carrier. Clubefashion does not have access to order collection codes. Excluded from this last alternative (pick-up points) are large items (such as furniture) as well as products offered by third-party sellers through the Clubefashion Marketplace. That is, Marketplace deliveries, as well as large items from Clubefashion, are carried out exclusively to the address indicated at the time of purchase. In the case of Marketplace products, shipment and delivery of the order is the sole responsibility of the partner seller. Clubefashion cannot intervene or expedite delivery processes with the carrier chosen by the seller, and it is necessary that contact be made directly with the store in question.

Changes to the shipping method after the order payment must be coordinated with our Customer Support and may incur additional costs, depending on the logistics operators involved. We recommend that you contact our team as soon as possible, using the 'Contacts' section available in your personal area. If you wish to change the delivery address for a Marketplace product, you should contact Clubefashion via email at [email protected]. Please note that not all sellers accept address changes after order confirmation. After the order payment, Clubefashion cannot guarantee the change of the delivery method or location, as once the order is dispatched, the responsibility for delivery falls to the carrier. During periods of high delivery volume, responses from carriers might take longer than usual.

The shipping costs can vary depending on the product sold, the type of delivery, delivery location (Mainland Portugal, Islands or International) as well as the source of the sale - whether conducted directly by Clubefashion or by a partner seller in the Marketplace. In the case of the products sold by Clubefashion, the standard shipping cost for deliveries in Mainland Portugal is €2.49 for pickup point collection and €2.99 for home deliveries (or another address indicated by customers). However, some items may benefit from free shipping or have higher shipping costs, depending on the logistical complexity involved. Shipping to the islands has a standard price of €9, which may vary depending on the logistical complexity of transporting certain products. International shipments have specific shipping costs that are calculated during the checkout process. In the case of Marketplace products, the shipping cost is defined by the respective partner seller. This value is always indicated on the product page. Note: The shipping cost may be adjusted after order payment in specific situations such as shipments to the islands, large volume orders, or unexpected updates to logistical rates.

You can track the status of your order through your personal area on the Clubefashion website. Whenever there is a change to the status of your order, you will receive an informative email. For additional information, you can contact Clubefashion Customer Support through the 'Contacts' area on the site. In the case of products purchased from partner sellers on the Clubefashion Marketplace, all shipments are accompanied by a delivery code provided by the store to Clubefashion and the customer. This code allows you to track your order during the shipping process. In case of difficulty or doubt with your Marketplace tracking, we suggest you contact us via the email [email protected].

If it is a Clubefashion order, check the estimated delivery date in your personal area, in the “Orders” section. This date may vary up to 48 business hours for shipment and delivery. If this date has passed and you have not received a shipment email or communication of delay, please contact us through your personal area. If your order is from Marketplace, an estimated delivery date was indicated at the time of purchase. If you have questions about the delivery deadline or if the Marketplace order is delayed in relation to the announced delivery date, please contact [email protected]

To avoid unnecessary delays in the delivery of items already available in the warehouse, ClubeFashion may choose to partially dispatch your order as it receives stock from partners and suppliers. If you receive an incomplete order, don't worry - the missing items will be sent as soon as they arrive at ClubeFashion's warehouse. In case of stock shortages, you will receive this indication in the email.

We deliver parcels to Mainland Portugal, Azores and Madeira, and also: Spain - Mainland, France, Germany, Luxembourg or Belgium.

There are several reasons why your order may be returned to Clubefashion's premises: absence at the address, incidents, or expired collection deadline (in cases of deliveries to pick-up points or lockers). To recover your order and request a reshipment at no extra cost, simply send a message to our Customer Support, confirming the reshipment details: complete address and available phone contact. Attention: on the 3rd reshipment of the same order, a fee of €5 for shipping and administrative costs will be charged. We store orders for up to 1 year from the date of their completion. If this period expires, please contact Customer Support for more information.

Upon receiving your order, you should always check the exterior condition of the package. If the packaging is damaged (due to mishandling or drops, or even signs of intervention by the carrier such as tape, new packaging, etc.), it is essential that you document these occurrences. For this purpose, we recommend photographing the condition of the order at the time of delivery. In cases of damage with the order, please always contact Customer Support through the contact area on the site, alongside your member account.

A Clubefashion discount voucher or promocode is an additional discount that will apply to a purchase on Clubefashion. It can be an additional discount in monetary value or a percentage of the purchase value. At the moment, the discount voucher can only be used on products sold by Clubefashion, it is not possible to use a discount voucher on a product sold by a partner seller in the Marketplace.

To take advantage of the discount, you must enter the respective alphanumeric code at the checkout of your cart, selecting the "add Voucher" link, entering the code, and selecting the "Apply" button next to your order summary. The discount is applied immediately to the total of your order. If the discount is not applied to your shopping cart, check the voucher conditions or any error that may arise.

Discount codes may have restrictions and are not always applicable to all products or campaigns. It is recommended to check the specific terms and conditions for each code. If in doubt, please contact our customer support.

No. Normally, it is only possible to use one discount code per purchase. The combination of multiple codes in the same order is not allowed.

The gift voucher is a Clubefashion credit voucher that can be used to purchase products on the Clubefashion site. The gift voucher is an excellent option for customers to give as a gift to their friends and family.

To use your gift voucher, you need to be registered at Clubefashion. Once registered and logged in to Clubefashion, go to your personal area and the 'Credits' section. Enter the gift voucher code in the respective field. After the code is validated, the credits will be loaded into your account. The value of the credits will be automatically deducted from each purchase you make at Clubefashion.

After receiving your order, you have 14 days to return the items. If you receive any item with a defect or problem, it must be reported to Customer Support immediately, otherwise, we cannot verify the facts. Please note the following will not be accepted: - Returns of intimate items (examples: lingerie, boxers, socks, cosmetics, perfumes, sextoys), unless otherwise stated on the website and the items retain their respective hygiene protection; - Bikinis, swimsuits, swim trunks, and beachwear are only accepted for return if returned new and unused (except for trying on). Products must be returned in their original packaging (intact), with hygienic protections and their respective tags; - Used items or those with signs of use, clothing/shoes that have already been washed or that have undergone any cleaning or use; - Items with damaged original packaging (labeling with return labels or others that may damage it is not allowed); - Perfumes or beauty items without their original packaging; - Returns of hygiene items and mattresses after opening; - Incorrect packaging of items; - Lack of accessories of the item to be returned or incomplete packaging (including manuals and/or instructions); - Any electronic item such as smartphones, tablets, or another type of item that requires a password. All such equipment must be sent without personal data and/or passwords, or any lock through a cloud mechanism; In the case of items with a security seal, the return of these within the legal period of 14 days will only be accepted if the seal is intact and not violated. The items must also be accompanied by the brand's box (when applicable).

After we receive your order at our facilities, a check of its condition will be performed. If everything is in compliance, we will proceed with your refund. Clubefashion only issues refunds, exchanges are not possible. If you do not have the original packaging (the Clubefashion shipping bag), you can return your order with another bag or plastic (as long as it is properly packaged and sealed). The item's packaging or box (if applicable) is strictly necessary for your return request (without any damage, labels, or adhesive tapes, as indicated). For clarifications of doubts, errors in order shipments, or issues with products, contact our Customer Support through the contact form available in your member account and in the 'Contacts' section.

To return an item, please contact Customer Support via Ticket in your personal area

Yes. The products available at Clubefashion have legal compliance warranties. Items available in the segments ClubeTech (possibility of refurbished) and ClubeHome, have variable warranty. All new items have a 3-year warranty. Refurbished items have a 1-year warranty from the date of product delivery. If the equipment issue is related to batteries (of any type), the warranty may vary from 3 to 6 months. Items available in ClubeBeauty and Clubefashion segments must be evaluated by Customer Support or the technical support department before a support request. Note: In cases of wearable items (clothing, accessories, and footwear), sending photographs and a product condition analysis is necessary. Wear and/or misuse is not covered by the warranty. This type of items is subject to an evaluation by the corresponding supplier.

The products sold through the Marketplace as well as their delivery are the sole responsibility of the partner sellers. Notwithstanding, Clubefashion will strive to assist as much as possible in resolving any potential issues. If upon receiving your order you notice a problem with the condition of the item (damaged or defective), you received the wrong item or in any way it does not match what was ordered, you should send this indication to the Marketplace Customer Support email: [email protected]. After receiving your message, we will check the situation with the partner seller and await indication. The process of exchange, collection, or return of the order is the responsibility of the same. Clubefashion Customer Support can assist in the process and open incidents, if necessary.

If you wish to return or exchange your Marketplace order, you should always contact Marketplace Customer Support: [email protected]. All situations related to the processing of your Marketplace Clubefashion order must be resolved with the seller in question. You have 14 days (from the date of delivery of your order) to return the product/order to the seller. The return process for your order is indicated by the partner seller, to the address provided and under the conditions set by the store in question. There are partner sellers with addresses abroad, so you may have to return an order to an address outside Portugal. It is not possible to return Marketplace orders to Clubefashion's facilities. Clubefashion only intervenes in post-sales situations or contact problems between the end customer and the seller. Return costs are always borne by the customer. Clubefashion is not responsible for orders sent to Clubefashion without prior written notice and approval from customer support. Note: if we receive a Marketplace order at our facilities, it will be refused and the customer will be contacted. Clubefashion does not cover the costs of returning Marketplace orders to the partner seller.

If you are not satisfied with the product or service, you can contact Clubefashion's Customer Support to resolve the situation by sending an email to [email protected]. Depending on the case, you may be eligible for a return, exchange, or refund, according to the company's policies.

If you have returned your order or if there was an issue that prevented the exchange or repair of the product, the refund is always made to the original payment method used.